(Above: Inside the Patagonia Service Center in Reno. Photo from natures-lighting.com)
I had to send my faulty Patagonia Critical Mass Bag
back to the Reno, Nevada service center. I sent it UPS so it was insured and it had tracking. According to the UPS site, it was delivered to Patagonia on December 23rd. I hadn't heard anything and hadn't been refunded according to my bank website so I gave them a call this morning.
The helpful customer service representative, "Elle," kindly informed me that they were only now processing returns from--are you ready for this--December 9th. Yikes! Either everyone's sending their Critical Mass Bags back or they need to hire an extra person or two. So with a little bit of simple math, they should be getting to my bag on...January 20th?
Labels: Customer Service