Patagonia Service Center: Gone Sleddin'?

Well, we're at January 6 and after checking the old bank account, no sign of the money back for my Critical Mass Bag that was received by the Patagonia Service Center on December 23rd.  I'm a little bit taken aback that it truly is taking this long.  I realize there were a couple of holidays in there, but even so.   Perhaps they're out on the slopes somewhere?