The Patagonia Service Center Emerges!
Fast forward to the next day, Friday January 9 and I got a message from Patagonia saying that the return was ready to roll. So all in all, it took two and a half weeks and two phone calls (by me) from the time they received it to the time the return was ready. The two and a half weeks part is understandable, I guess, given the fact that it was the holidays and post-holidays. But not knowing what the status was was a bit worrisome. It's probably not feasible for them to call every person that returns something, but maybe there's a better way, like posting status updates on items that are being returned. A possibility?
Labels: Customer Service