Patagonia's website has some great features that make it a terrific shopping experience.
One other site that I've found to be excellent is Backcountry.com. It has a good selection of Patagonia gear in addition to some other solid brands and additional pictures of items (though the Patagonia site has finally started to add more shots of their products, something Zappos.com has had for a while
) but what sets it apart from other online retailers is a KNOCK-OUT return policy. Here's what their policy says, copied and pasted from their website:
Unconditional 100% Guarantee
We guarantee complete satisfaction and an unlimited lifetime warranty. If at any time -- now, next month, in 30 years -- you're not 100% satisfied, send your gear back for a full refund. No questions asked.
Folks, that is some good, old-school stuff. I don't know about you, but that gives me complete confidence in them and is enough to make me choose them for Patagonia gear over other merchants. Nice job Backcountry.
Labels: Patagonia Retailers